Privacy Policy & Terms of Service

Effective Date: 01 Jan, 2022

Welcome to Cayan Group LLC ("we", "our", or "us"). By using our website www.cayaneg.com ("Website"), you agree to the following Terms of Service and Privacy Policy. Please read them carefully.

1. Introduction

This Privacy Policy describes how we collect, use, and protect your personal data. It also outlines your rights in accordance with Egypt’s Personal Data Protection Law No. 151 of 2020.

By accessing or using our Website, you agree to this Privacy Policy and our Terms of Service.

2. Information We Collect

We may collect the following types of personal and non-personal data:

• Personal Information: Name, email, phone number, address, payment details, company name, etc.
• Technical Information: IP address, browser type, device type, operating system.
• Usage Data: Pages visited, time spent on site, click actions.

3. How We Collect Data

We collect your data when you:

• Visit or browse our Website.
• Submit a form or contact us.
• Make a purchase or register for a service.
• Subscribe to our newsletter (if applicable).
• Interact with our ads or social media channels.

4. Use of Cookies

We use cookies and similar technologies to:

• Improve website functionality and performance.
• Understand user behavior and preferences.
• Personalize your experience.
• Serve targeted ads (if applicable).

You can control or disable cookies through your browser settings.

5. How We Use Your Information

We may use your data to:

• Provide and maintain our services.
• Respond to inquiries and requests.
• Process payments and deliver products/services.
• Improve our content and website experience.
• Send marketing communications (only if you opt-in).
• Comply with legal obligations.

6. Data Sharing and Third-Party Links

We do not sell your personal data. However, we may share your information with:

• Service Providers: For hosting, analytics, payment processing, and delivery.
• Legal Authorities: When required to comply with the law or protect our legal rights.
• Marketing Platforms: For retargeting or analytics (e.g., Google Analytics, Meta Pixel).

Our Website may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to read their privacy policies.

7. Data Protection and Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes:

• SSL encryption.
• Secure hosting.
• Access control and regular audits.

8. Your Rights Under Egyptian Law

According to Egyptian Law No. 151 of 2020, you have the right to:

• Access your personal data.
• Request correction or deletion of your data.
• Withdraw consent at any time.
• Object to processing or marketing.
• File a complaint with the Egyptian Data Protection Center (EDPC) if you believe your rights have been violated.

To exercise these rights, contact us at: [email protected]

9. Data Retention

We retain your personal data only as long as necessary for the purposes described above or to comply with legal, accounting, or reporting obligations.

10. Children’s Privacy

Our Website is not intended for children under 18. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the Website constitutes acceptance of the updated policy.

12. Contact Information

For any questions or requests regarding this Privacy Policy or our Terms of Service, please contact us at:

Email: [email protected]

Phone: +201550071259

Terms of Service

 By using this Website:

• You agree not to misuse the site, its content, or any provided services.
• All content is owned or licensed by Cayan Group and may not be copied or redistributed without permission.
• We reserve the right to suspend or terminate access for any user violating these terms.
• We do not guarantee uninterrupted access or accuracy of content at all times.

 

Use of Cookies

 Our website uses cookies and similar tracking technologies to enhance your browsing experience and to provide you with personalized services.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They help us remember certain information about your visit, such as your preferences, session data, and browsing activity.

Types of Cookies We Use

We use the following types of cookies:

1. Essential Cookies
   These are necessary for the proper functioning of the website. They enable core features such as page navigation, access to secure areas, and online transactions.
2. Performance Cookies
   These cookies help us understand how visitors use our website by collecting anonymous data. We use this information to improve the structure, performance, and content of our website.
3. Functionality Cookies
   These remember your preferences and choices (such as language or region) to provide a more personalized experience.
4. Marketing & Advertising Cookies
   These cookies may be set by us or third-party partners (such as Google, Meta, TikTok, etc.) to deliver relevant advertisements and measure their effectiveness.

Third-Party Cookies

Some cookies may be placed by third-party services that appear on our pages or are used in our analytics and advertising tools. These providers may use cookies independently and according to their own privacy policies.

Examples include:

• Google Analytics
• Meta Pixel
• YouTube embedded content
• TikTok Pixel

We recommend reviewing the cookie policies of these third-party platforms for more information.

Your Cookie Choices

You have the right to accept or decline cookies. You can:

• Adjust your browser settings to block or delete cookies.
• Use our cookie consent banner (if enabled) to manage your preferences.
• Opt-out of third-party tracking via services like Google Ads Settings or Your Online Choices.

Please note: Disabling cookies may affect the functionality of certain parts of our website.

Consent

By continuing to use our website, you consent to our use of cookies in accordance with this Cookie Policy, unless you disable them through your browser settings.